If you are wanting to return or exchange any of our pieces from our collection, don't worry you have 10 working days/14 days to process the return with us.
WHAT IS THE RETURN POLICY?
• Returns are accepted within 10 working days/14 days of returning from the date you received your order. However if your order has been attempted delivery more than twice, we will only accept the return from the 2nd attempt of delivery date. Please note we do not refund the original postage costs or the return postage charge. It must not be worn, damaged or altered.
• Returns will not be accepted without original tags & packaging
• All items will be checked for tan, makeup, fragrance odour or marks/stains and will not be accepted if item contains them.
• We reserve the right to refuse returns that are shipped after the 7 working day period or for any items returned not meeting the original condition standards.
• We do not refund the postage for the return.
• Returns that aren't in original packaging bags will have £3.99 deducted from the refund.
HOW TO PROCESS RETURN
STEP 1
• Please send an email to returns@asandra.co.uk including order number and reason for return. This is to inform us of your return, please follow other steps to process your return (you do not need to wait to hear a response from us)
Reasons: (a) too big, (b) too small, (c) too long, (d) too short, (e) changed your mind, or other.
• If you wish to exchange please provide the new size or item you wish to exchange for.
• Alternatively if you would prefer store credit this can also be actioned.
STEP 2
• Enclose your item(s) and package up securely with your packing note including the order number and return to the below address.
• Please keep your proof of postage. We need this if the return hasn't been received.
RETURN ADDRESS
Asandra Studios
241 Ware Road
Hertford
Hertfordshire
SG13 7EJ
